Return & Refund Policy | Skinova.pk

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Skinova

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Skinova.pk · Customer Care

Return & Refund Policy

A simple, honest process — because trust is part of the formula. Every request is reviewed within our 7‑day window, fairly and transparently.

Return Window

7‑Day Return Policy

You can request a return or replacement within 7 days of receiving your order. Requests made after this window cannot be accepted.

Return Eligibility

Your request qualifies for a return if:

Wrong product was delivered
Product doesn't match our promise
Any genuine product issue

Required Proof

Before any return is processed, please send us:

Photo of the courier slip
Clear photos of the product
A short explanation of the issue

Inspection Process

Once we receive your returned parcel, here's what happens:

Parcel Received

Your returned item arrives at our facility.

Quality Check

We confirm it's unused and in original packaging.

Decision

Approved for refund or replacement.

Resolved

Refund issued or replacement dispatched.

Refund Policy

If your return is approved after inspection — product unused and in original packaging — your refund will be issued.

Replacement Policy

For damaged, defective, or incorrect products, Skinova sends a replacement immediately, and the courier collects the old parcel at the same time.

Non‑Returnable Items

✕ Product changed mind after use
✕ Missing proof (slip / photos)
✕ Requests made after 7 days

Change‑of‑mind returns are accepted, but return shipping is paid by the customer.

Important Notes

Product must be unused & sealed
Original packaging required
Proof must be sent before pickup

Need Help With a Return?

Message us your order details, courier slip photo, and product photos — we'll guide you through the rest.

WhatsApp Support Email Us

WhatsApp: 0343 1135484 · Email: support@Skinnova.pk

Frequently Asked Questions

Quick answers to the questions we hear most.

You have 7 days from the date you receive your order. Requests made after 7 days cannot be accepted.

A photo of the courier slip, clear photos of the product, and a short explanation of the issue — send these first before any pickup is arranged.

After we receive the returned parcel, our team inspects it. If the product is unused and in its original packaging, the return is approved and the refund is issued.

For damaged, defective, or incorrect products, we send a replacement and the courier collects the old parcel at the same time. Refunds apply to other approved returns.

Yes, within 7 days. In this case, the return shipping charges are paid by the customer.

Requests made after 7 days, or without the required proof (courier slip and product photos), cannot be processed.

Skinova.pk — Premium skincare, honest service. For any return query, contact our support team directly on WhatsApp or Facebook.